If you log into your game and find that you have a bunch of missing progress, it could be due to your game data not being saved properly on Runaway's servers.
The game saves your progress automatically every 20 seconds or so, therefore your progress should be updated constantly as you play your game.
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| Source: Starlight Helpshift |
It is pretty obvious that you need a good internet connection for your game, however, it is also understandable that sometimes these things aren't within our control, and your game progress might not get synced with the servers automatically when the connection gets weak.
Sometimes it does not make sense for us to pause and wait for 20 seconds just to make sure that our data is saved. That 20 seconds is a long dreary wait and we will probably continue to tap on other things in the game anyway... and that means you have to wait another 20 seconds to save your latest progress? -_-
How do I make sure my game progress is 100% up to date?
The only way to make sure that your game is definitely synced onto the servers is to let your game do a 'Forced Save'. A forced save happens when you perform certain actions which triggers the game to save your game data onto the server. Currently, there are 2 ways to do a forced save in Starlight.
1) Exit your game via the game menu (Android users)
1. Press the 'Back' button on your device. Most Android devices have a physical 'Back' button on their screen.
2. After you have tapped on the 'Back' button, a pop-up in Starlight will appear asking if you want to quit the game. Click the Tick button to say yes.
3. The game then proceeds to SAVE your game before exiting .
If you see that the game is not exiting even after you have confirmed that you want to quit the game, this means that your internet connection is weak and the game is still trying to establish a connection with the servers to attempt to save your progress.
If that happens, you can wait a while to see if the attempt is successful. Or you can press the Home button on your device and try to fix your internet connection yourself (reconnect your WIFI / 4G Data etc), then go back to your game once more. If your connection is back and secure, the game should detect your connection and immediately perform a save before exiting.
If the game fails to save your progress, it will not exit the app. Instead, you should get an error notification.
Do note that this method only works if you exit the game via their game menu. Force closing the app via the Task Manager or swiping Starlight off your task switcher will only cause you to lose your latest game progress!
2) Log out of your Facebook account within the game menu
This is an alternative option suggested by Lizzie Flutter from Flutter DYNASTY. For those who are iOS users, or those who do not have a 'Back' button on their device, you may want to try this instead.
1. Click on the Gear icon on the top left corner of your game screen.
2. Click on 'Settings'.
3. Select 'Logout'.
4. Click on the Tick button to confirm that you want to log out.
5. The game then proceeds to SAVE your progress before going back to the opening screen.
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| Your flutters are now in safe hands~! xD |
Happy Starry Fluttering~! ♥
Cheers,
Night
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